Managing Negative Comments in Online Communities

Once you build an online community and people start joining and using it, it’s inevitable that people will leave negative comments.… Read more -->

Essentials of online community management

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How should your business manage its online community?

The internet is approaching one billion websites and for companies it presents great potential for growth, as well as a major challenge if you don’t approach it the right way. Many businesses are keen to develop their own ‘online communities’ but what are they and why do they matter?… Read more -->