How can Twitter help you? 7 reasons to use Twitter as a customer service tool

how @LondonMidland and @VirginTrains use Twitter well.
Twitter is a great tool for digital marketing and customer
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Twitter and customer care

Much has been commented about the use of Twitter and customer care. One example often quoted is BT. It does look good, it feels good and the impression is that there are a team of BT staff waiting to address your every need.… Read more -->