Loyalty Ladder

What is a Loyalty Ladder?

A Loyalty Ladder is a customer relationship model. It is a way of segmenting your customers and then developing communications which appeal to them.… Read more -->

Losing staff and retaining clients

We are a private health service business and one of our partners is retiring soon. Whilst we are making a staff replacement, what should we be aware of?Read more -->

Client survey

We have been advised to survey our top clients. Why should we do this and what can we ask?

Top clients or VIP clients tend to contribute most towards a company.… Read more -->